Terms & Conditions

1. Introduction and Acceptance

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User", "Player") and bw522 ("we", "us", "the Platform") governing your access to and use of the bw522 online casino and sports betting platform, including all games, promotions, customer support services, and financial transactions available therein. By creating an account, accessing any part of the platform, or placing any bet, you unconditionally accept these Terms in their entirety.

bw522 reserves the right to modify, update, or replace any part of these Terms at any time without prior notice. Continued use of the platform after any changes take effect constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically. If you do not agree with any part of these Terms, you must immediately cease using the platform.

2. Eligibility and Age Verification

Access to bw522 is strictly restricted to individuals who meet ALL of the following eligibility criteria:

• You are at least 21 years of age (21+ only). bw522 operates a zero-tolerance policy on underage gambling.
• You are registering as an individual in your own personal capacity, not on behalf of any third party.
• You are not a resident of any jurisdiction in which access to online gambling platforms is explicitly prohibited by law.
• You are not a self-excluded player under any active self-exclusion agreement with bw522 or any affiliated platform.

3. Account Registration and Verification

Each player may hold only one (1) active account on bw522. The creation of multiple accounts by a single individual — whether under the same or different names, email addresses, phone numbers, or payment methods — is strictly prohibited and will result in permanent account suspension and forfeiture of all balances. Players must provide accurate, truthful, and complete registration information at all times.

KYC Documentation

bw522 applies a Know Your Customer (KYC) procedure for the purpose of identity verification and fraud prevention. Players may be required to submit the following documents before any withdrawal is processed:

• A valid national identification card (NID), passport, or driving licence showing full name and date of birth.
• Proof of address issued within the last three (3) months (e.g. utility bill, bank statement).
• Proof of ownership of the payment method used for deposits (e.g. screenshot of bKash or Nagad account in your registered name).
• Any additional documentation reasonably requested by our compliance team.

Account Suspension and Closure

bw522 reserves the right to suspend, restrict, or permanently close any account at its sole discretion, particularly where fraudulent activity, abuse of bonuses, collusion, or breach of these Terms is suspected or confirmed. Any funds found to be derived from fraudulent activity may be withheld pending investigation.

4. Deposits, Withdrawals, and Payment Methods

bw522 supports deposits and withdrawals in Bangladeshi Taka (BDT) via locally trusted payment channels. Players in Bangladesh may use bKash, Nagad, Rocket, and Upay for all financial transactions. All deposits are credited to your bw522 account balance in BDT and all withdrawals are processed back to the original payment method used for the deposit, where technically feasible.

The following financial policies apply to all bw522 accounts:

• Minimum deposit: ৳200. Minimum withdrawal: ৳500. Maximum single withdrawal may be subject to daily and weekly limits as published in the banking section of the platform.
• Withdrawals will only be processed after successful KYC verification has been completed. Pending KYC will result in withdrawal holds.
• bw522 does not charge processing fees on standard deposits or withdrawals, though your payment provider (e.g. bKash, Nagad) may apply their own transaction charges.

5. Bonuses, Promotions, and Wagering Requirements

bw522 offers a range of bonuses and promotional incentives to both new and returning players. All bonuses are subject to specific terms and conditions which are published alongside each individual promotion. General bonus rules that apply across all promotions on bw522 are as follows:

• Welcome bonuses are available to new players upon first deposit and are subject to a minimum wagering requirement (rollover) of 20x the combined bonus and deposit amount before withdrawal is permitted.
• Bonus funds expire within 7 days of being credited if the wagering requirement is not met within that window. Expired bonus funds are forfeited without compensation.
• Only one bonus may be active on an account at any given time. Attempting to claim multiple simultaneous bonuses is considered bonus abuse and may result in account suspension.
• bw522 reserves the right to modify, withdraw, or cancel any bonus or promotion at any time. Any misuse or abuse of promotional offers will result in the forfeiture of bonus and associated winnings.

Free spins awarded as part of a promotion are subject to the same wagering requirements and expiry rules as bonus cash, unless the specific promotion states otherwise.

6. Gameplay Rules and Fair Play

All games available on bw522 — including live casino tables, slots, crash games, fish shooting, and sports betting markets — are operated by certified third-party game providers whose software uses Random Number Generator (RNG) technology or live-dealer mechanics to ensure fair and unpredictable outcomes. bw522 does not manipulate game results and assumes no liability for the game logic or outcomes produced by third-party provider software.

The following actions constitute a serious breach of fair play policy and will result in immediate account closure and forfeiture of all funds:

• Use of any automated betting software, bots, scripts, or mechanical devices to interact with the platform.
• Exploiting software bugs, glitches, or technical errors to gain an unfair financial advantage.
• Collusion with other players, dealers, or any third party to manipulate game outcomes.

7. Responsible Gaming

bw522 is committed to promoting responsible gaming practices. Gambling is intended to be an entertaining leisure activity for adults aged 21 and above. It is not a source of income, and no player should wager more than they can comfortably afford to lose. bw522 provides a range of responsible gaming tools accessible from your account settings.

Deposit Limits and Time-Outs

Players may request daily, weekly, or monthly deposit limits at any time. Time-out periods (from 24 hours up to 6 weeks) may also be activated by contacting support. Once a limit or time-out is set, it cannot be reduced in duration before the period expires. For severe cases, permanent self-exclusion is available. Please contact support at [email protected] for assistance.

Seeking Help

If you believe your gambling has become a problem, we strongly encourage you to seek professional help. You may also contact us directly to activate self-exclusion. bw522 takes problem gambling seriously and our support team is available around the clock to assist. For more information, please visit our Responsible Gaming page.

8. Prohibited Activities

Users of bw522 are expressly prohibited from engaging in any of the following activities on or in connection with the platform. Violation of any prohibition listed herein constitutes a material breach of these Terms and will result in immediate account action up to and including permanent suspension:

• Using the platform for any money laundering, terrorist financing, or other illegal financial activity.
• Attempting to reverse-engineer, decompile, or otherwise interfere with the platform's software or security systems.
• Sharing account credentials with any third party or allowing a third party to operate your account.
• Registering or operating more than one account under any circumstances, including after a previous account has been suspended or closed.

Any breach of the above prohibitions may, at bw522's sole discretion, result in voiding of all bets placed, confiscation of all account balances and winnings, and reporting to relevant authorities where legally required.

9. Intellectual Property

All content appearing on the bw522 platform — including but not limited to logos, trademarks, service marks, graphics, images, text, software, user interface designs, and all other content — is the exclusive intellectual property of bw522 or its licensed content partners. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal, non-commercial purposes only.

Reproduction, distribution, modification, public display, or any other exploitation of the platform's intellectual property without express written consent from bw522 is strictly forbidden and may give rise to civil and criminal liability.

10. Limitation of Liability

To the fullest extent permitted by applicable law, bw522, its directors, employees, agents, and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the platform, including but not limited to loss of profits, loss of data, loss of goodwill, or any interruption of service. bw522's total aggregate liability to any player for any claim shall not exceed the total net deposits made by that player in the 30 days immediately preceding the relevant claim.

11. Privacy and Data Protection

bw522 collects, stores, and processes personal data in accordance with its Privacy Policy. By using the platform, you consent to the collection and use of your personal data as described therein. All data is stored securely with appropriate technical and organisational measures. bw522 does not sell or share your personal data with unauthorised third parties. For full details, please review the Privacy Policy page.

12. Governing Law and Disputes

These Terms shall be governed by and construed in accordance with the laws applicable to the jurisdiction in which bw522 operates. Any dispute, controversy, or claim arising out of or in connection with these Terms, including their formation, interpretation, breach, or termination, shall first be referred to bw522's customer support team for informal resolution. If informal resolution is not achieved within 30 days, the parties agree to pursue resolution through arbitration in accordance with the rules applicable in the relevant jurisdiction.

You agree that any claim or cause of action arising out of your use of the bw522 platform must be filed within one (1) year after such claim or cause of action arose; otherwise, it is permanently barred. bw522 reserves the right to bring legal proceedings in any court of competent jurisdiction.

13. Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions, please contact our support team. You can reach us by email at [email protected] (plain text — not a clickable link). Our customer support team is available 24/7 to assist players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and all other cities. We aim to respond to all written queries within 24 hours Bangladesh Standard Time (BST, UTC+6).