Privacy Policy

1. Introduction

bw522 ("we", "us", "our") operates the online casino and sports betting platform accessible at https://bw522.bet. We are committed to protecting the privacy of every player who registers with us, particularly those based in Bangladesh. This Privacy Policy describes how we collect, use, store, share and protect information about you when you use the bw522 platform, including our website, games, and any related services.

By accessing or using the bw522 platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices as described here, please discontinue use of the platform. We encourage all users — especially those in Dhaka, Chittagong, Sylhet, Khulna and across Bangladesh — to review this policy carefully before creating an account or making a deposit.

2. Information We Collect

bw522 collects several categories of personal information in order to operate the platform, verify player identities, process financial transactions and comply with applicable regulations. We collect only information that is necessary and proportionate to these purposes.

2.1 Registration and Account Data

When you create a bw522 account, we collect the following information you provide directly to us:

• Full legal name and date of birth (to verify you are 21 years of age or older)
• Email address and phone number (primary contact channels)
• Residential address including district and division within Bangladesh
• Government-issued identification document number (for KYC verification)
• Username and hashed password (we do not store plain-text passwords)

2.2 Financial Transaction Data

To facilitate deposits and withdrawals in BDT, we collect transaction-related information. This includes:

• Mobile banking account references for bKash, Nagad and Rocket (account alias, not full credentials)
• Transaction identifiers, amounts in BDT, timestamps and status of each payment
• Card details if Visa or Mastercard is used (handled by PCI-DSS compliant payment processors — we do not store raw card numbers)
• Bank account details for Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank transfers where applicable

2.3 Technical and Usage Data

When you access bw522 through a browser or mobile device, we automatically collect certain technical data. This includes your IP address, browser type and version, operating system, device identifiers, pages visited, time spent on each section, game session logs, and referring URLs. This data helps us identify issues, prevent fraud and personalise your experience within the platform.

3. How We Use Your Information

bw522 uses the personal information collected for the following specific, lawful purposes:

• Account creation, verification and ongoing account management (including KYC checks to comply with responsible gaming standards)
• Processing deposits and withdrawals in BDT, including reconciling transactions with bKash, Nagad and Rocket payment records
• Providing customer support and responding to queries submitted to [email protected]
• Sending transactional communications (deposit confirmations, withdrawal approvals, security alerts) and, where you have given consent, promotional offers related to bw522 games and bonuses
• Analysing platform usage to improve game selection, site performance and the overall betting and casino experience for players in Bangladesh
• Detecting and preventing fraudulent activity, money laundering, account takeover attempts and other security threats

We do not use your personal data for automated decision-making processes that produce significant legal effects on you without a human review step. If you have concerns about how your data is being used, you have the right to raise them through our support email.

4. Sharing and Disclosure of Information

bw522 does not sell, rent or otherwise commercially exploit your personal data. We share information only where strictly necessary, as described below.

4.1 Service Providers

We engage trusted third-party service providers to operate specific functions of the platform, including payment processing, fraud detection, KYC verification, IT infrastructure and customer support tooling. These providers access only the minimum data necessary to perform their function and are contractually obligated to keep your data confidential and to use it solely for the agreed purpose. They are not permitted to use your data for their own marketing or to share it with other parties.

4.2 Legal Obligations

We may disclose your personal data when required to do so by applicable law, court order, regulatory directive or lawful request from a competent authority. In such cases, we disclose only the specific data requested and, where legally permissible, will inform you of the disclosure.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all assets of bw522, your personal data may be transferred to the acquiring entity. We will notify registered users in advance of any such transfer and will ensure that your data continues to be protected under terms at least as protective as this policy.

5. Cookies and Tracking Technologies

bw522 uses cookies and similar tracking technologies to enable core platform functionality and to understand how players use our service. Cookies are small text files placed on your device by your browser when you visit our site. We use them in a limited and purposeful way.

5.1 Types of Cookies We Use

Session cookies (strictly necessary): These cookies expire when you close your browser. They keep you logged in, preserve your game state and protect your session from cross-site request forgery. Without them, the platform cannot function. Analytics cookies (performance): We use anonymised analytics to understand aggregate traffic patterns, identify slow-loading pages and measure which games are most popular among our Bangladesh player base. These cookies do not identify you personally. Preference cookies (functional): These remember your language choice and certain display settings so you do not need to re-configure them on every visit.

5.2 Managing Your Cookie Preferences

You can manage or block cookies through your browser's settings at any time. Most modern browsers (Chrome, Firefox, Samsung Internet, UC Browser) allow you to view, delete and block cookies on a per-site basis. Please note that blocking strictly-necessary cookies will impair the functionality of bw522, including keeping you logged in and protecting your account session.

We do not use third-party advertising cookies, retargeting pixels or social media tracking scripts. Your browsing activity on bw522 is not shared with advertising networks.

6. Data Security

bw522 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. Our security infrastructure includes SSL/TLS encryption for all datain transit, hashed password storage using industry-standard algorithms, firewall protection, intrusion detection systems and regular security audits conducted by our internal technical team.

While we take every reasonable precaution to protect your data, no method of transmission over the internet or method of electronic storage is completely secure. We therefore cannot guarantee absolute security, but we commit to promptly notifying affected users and taking corrective action in the event of any data breach that affects your personal information.

6.1 Account Security Responsibilities

You are responsible for keeping your bw522 login credentials confidential. Do not share your username or password with any third party. If you believe your account has been compromised, contact our support team at [email protected] immediately. We recommend enabling any available two-factor authentication options and using a strong, unique password that you do not reuse on other platforms.

7. Your Privacy Rights

As a bw522 player, you have the following rights regarding the personal data we hold about you. To exercise any of these rights, contact us at [email protected] with your full name, registered email address and a clear description of your request.

• Right of access: Request a copy of the personal data we hold about you and information about how it is being used
• Right to rectification: Ask us to correct any inaccurate or incomplete personal data we hold about you
• Right to erasure: Request deletion of your personal data where we no longer have a legitimate purpose for retaining it, subject to legal retention obligations
• Right to restrict processing: Ask us to limit how we use your data while a dispute or review is ongoing
• Right to withdraw consent: Where processing is based on your consent (e.g. marketing emails), withdraw that consent at any time without affecting the lawfulness of prior processing

We will respond to all legitimate privacy requests within 30 days. In cases of exceptional complexity or volume, we may extend this to 60 days, in which case we will notify you of the extension and the reason for it.

8. Data Retention

bw522 retains your personal data for as long as your account remains active and for a reasonable period thereafter to fulfil the purposes described in this policy. Specifically, account and transaction data is retained for a minimum of five years from the date of the last transaction or account closure, as required by financial record-keeping and anti-money-laundering obligations. Technical log data is retained for up to 12 months.

When your data is no longer needed and the applicable retention period has expired, we securely delete or anonymise it so that it can no longer be associated with you as an individual. Backup copies are purged on a rolling schedule consistent with our retention policy.

9. Children and Minors

bw522 is strictly an adults-only platform. Use of this platform is permitted only for individuals who are 21 years of age or older. We do not knowingly collect, store or process personal data from any person under the age of 21. If a parent or guardian believes that a minor has submitted personal information to bw522, they should contact us immediately at [email protected] and we will take prompt action to delete that information from our records.

10. International Data Transfers

bw522 primarily serves players based in Bangladesh and processes the majority of data within or in close proximity to this region. Where data is transferred to service providers located outside Bangladesh, we take steps to ensure that appropriate safeguards are in place, including contractual data protection clauses that require recipient parties to protect data to a standard equivalent to this policy. By using bw522, you consent to such transfers where they are necessary for the operation of the platform.

11. Changes to This Privacy Policy

bw522 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will post the revised policy on this page with an updated effective date and, where appropriate, notify registered users by email. Your continued use of the platform following the posting of changes constitutes your acceptance of the revised policy.

We encourage you to review this Privacy Policy periodically to stay informed about how bw522 is protecting your information. The date at the top of this page indicates when this policy was last reviewed.

12. Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or the way bw522 handles your personal data, please contact our dedicated support team. We take all privacy enquiries seriously and aim to resolve them promptly and transparently.

Email (plain text — not a link): [email protected]

Our support team is available 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6) to assist with any privacy-related queries or account data requests.